31. May

Client service

Professional conference: opinions, advice, solutions and experience stories about the use of business technologies in a specific profession
Riga Islande Hotel, Kipsalas Street 2


We live in an age of customer relationship. The client expects the answer to the question within 30 minutes. Today, a new model of relationships is becoming typical, which is increasingly replacing the existing B2B and B2C, namely H2H. This is a challenge due to the growing advent of technology in each customer service aspect - call centers, chat boots, answering machines, CRM systems, data analytics, email marketing, huge "noise" in social networks, limited time resources, multi-generational coexistence and change of habits. These are just some of the trending topics about customer service, which will be discussed at the conference


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+ 371 23300113
31 Slokas Street, Office 11 Riga, LV-1048
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